Customer Service Supervisor jobs in United States
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Transdev · 1 day ago

Customer Service Supervisor

positionOakland, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$30/hr - $30/hr

Transdev is dedicated to fostering a culture of safety and inclusion, and they are seeking a Customer Service Supervisor to lead their customer service team. The role involves supervising representatives, training new hires, and ensuring service levels are met while managing escalated situations.

MobilePublic TransportationTransportation
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Responsibilities

Help the call center maintain a call center abandon rate of 5% or less
Effective management of escalated issues/complaints
Assist with customer service & reservation call queues as needed
Ensure the quality of calls amongst all team members
Effectively manage team productivity
Meet or exceed monitored team call targets each quarter
Ensure schedule adherence
Maintain accurate employee records
Timely completion of quarterly and annual performance reviews
Follow company policies and procedures in a consistent manner
Maintain acceptable attendance & punctuality records
Special projects assigned by manager
Other duties as assigned

Qualification

Customer service supervisionTraining new hiresPerformance evaluationsConflict resolutionDiversity awarenessComputer proficiencyProficient EnglishOrganizational skills

Required

Possess a high school diploma or equivalent
Experience using a personal computer is a must
Have proficient English skills both verbally and in written form
Must be organized and focused
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
Successfully pass a pre-employment drug screen

Preferred

Experience working with the elderly or persons with disabilities preferred

Benefits

Attractive benefits package, including 401(k) with company contribution
Medical
Dental and vision
Paid time off & vacation

Company

Transdev

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With its complementary geographic footprint, expertise and service offerings, Transdev offers a unique response to public transport needs.
dateFounded in 2011
location
Issy-les-moulineaux, Ile-de-France, FRA
people-size10001+ employees
web-link
http://www.transdev.com/en/

Funding

Current Stage
Late Stage
Total Funding
$878.7M
2025-04-08Debt Financing· $878.7M
2013-12-12Private Equity

Leadership Team

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Mathieu Le Bourhis
CFO US
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Lauren Skiver
Chief Operating Officer
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Recent News

Clean Technica
Transdev’s 55-Bus Gamble On Dutch Electrification Is A Winner
2025-10-20
PR Newswire
Regional Transportation Commission of Southern Nevada, local leaders strengthen rider safety with new transit security law and relaunch of "Everyday Safer" campaign
2025-10-01
Canada NewsWire
Unifor and Transdev agree to comply with the province's Special Mediator recommendations, ending seven-month transit strike
2025-09-19
Company data provided by crunchbase