Glass America ยท 22 hours ago
Front Office Support
Fife, WA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrGlass America is a respected leader in the auto glass industry, and they are seeking a Claim Specialist to join their shop operations team. This role involves handling customer interactions, filing insurance claims, and maintaining communication with team members to ensure efficient operations.
Automotive
Responsibilities
Professionally handle customer interactions and general inquiries, both in person and over the phone
Have a sense of urgency when filing insurance claims with and/or without customers on the line
Maintain regular communication with all other CSRs and Management
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed
Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies
When needed, pivot to provide additional assistance to the dispatch/CSR team
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails
Comfortable in a customer facing, front line role
Reliable and dependable hard worker with a positive demeanor
High aptitude for technology with strong typing and data entry skills
Process driven with the understanding of how to manage Claim Spreadsheets
Qualification
Required
Professionally handle customer interactions and general inquiries, both in person and over the phone
Have a sense of urgency when filing insurance claims with and/or without customers on the line
Maintain regular communication with all other CSRs and Management
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed
Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies
When needed, pivot to provide additional assistance to the dispatch/CSR team
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails
Comfortable in a customer facing, front line role
Reliable and dependable hard worker with a positive demeanor
High aptitude for technology with strong typing and data entry skills
Process driven with the understanding of how to manage Claim Spreadsheets
Benefits
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Company
Glass America
Glass America is an automotive company offering auto glass, windshield, and repair services.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2004-10-15Acquired
Leadership Team
John Wysseier
Chief Executive Officer
Company data provided by crunchbase