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Chase · 3 days ago

Senior Product Associate - Claims and Disputes Product Group

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Senior Product Associate in Claims and Disputes, you will leverage your expertise in product development and optimization to make a significant impact by collaborating with cross-functional teams and utilizing user research to create innovative products and improve existing offerings.

BankingFinancial Services

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Help with overall product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks

Writes the requirements, epics, and user stories to support product development

Work collaboratively with Engineering teams to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work