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ModSquad · 19 hours ago

Remote Bilingual (English/Spanish) Customer Support - Seasonal - Property Taxes - 01/2026

United States

Full-time

Remote

New Grad, Entry Level

ModSquad is seeking experienced bilingual Customer Service Representatives to join our fully remote team. The role involves supporting customers by phone and email, addressing inquiries related to property taxes while providing clear and empathetic assistance in both English and Spanish.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

Responsibilities

Respond to customer inquiries through phone and email in a professional, timely manner

Actively listen and communicate with empathy to ensure customers feel heard and understood

Provide accurate, detailed, and timely resolutions to customer questions

Escalate issues appropriately when necessary

Stay informed about task updates and policy changes to maintain accuracy

Meet and maintain established performance metrics

Qualification

Bilingual (English/Spanish)Problem-solvingCritical thinkingOrganizational skillsCustomer serviceMultitaskingEmpathyProperty tax knowledgeWritten communication

Required

Bilingual in English and Spanish

Friendly, helpful, and upbeat communication style

Strong problem-solving and critical thinking abilities

Excellent organizational and multitasking skills in a fast-paced environment

Exceptional grammar and written communication skills

Prior experience with property taxes is a plus

Respond to customer inquiries through phone and email in a professional, timely manner

Actively listen and communicate with empathy to ensure customers feel heard and understood

Provide accurate, detailed, and timely resolutions to customer questions

Escalate issues appropriately when necessary

Stay informed about task updates and policy changes to maintain accuracy

Meet and maintain established performance metrics

Self-schedule a minimum of 20 hours per week

Minimum 90-day commitment (as needed)

Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia or Tahoe

Willingness to install ModSquad security systems on computer and mobile phone

Stable broadband internet (50 Mbps or higher)

8 GB RAM or greater

Dual monitors highly recommended

Company

ModSquad

ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.

Founded in 2007

Sacramento, California, USA

10001+ employees

http://modsquad.com/

Funding

Current Stage

Late Stage

Leadership Team

Amy Pritchard

CEO

David Wohlwend

Senior Vice President of Finance and Accounting

Company data provided by crunchbase