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OneStreet Residential · 1 day ago

Community Manager

Buford, GA

Full-time

Onsite

Entry, Mid Level

$59K/yr - $61K/yr

2+ years exp

OneStreet Residential is the premier developer and operator of Active Adult & Workforce Housing communities in the metro Atlanta market. They are seeking a dynamic Community Manager to oversee the day-to-day operations of a 152-unit active adult community, ensuring compliance with regulations while providing exceptional service to residents and prospects.

Property ManagementReal EstateResidential

Responsibilities

Ensure the operation of the community complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations

Oversee the lease process by conducting tours, reviewing and updating the waitlist, approving prospective resident applications and lease renewals per company standards. If applicable, submit applications to Compliance for approval

Manage the community to be in compliance with any community program requirements (e.g., Low Income Housing Tax Credit, Bond, HOME, etc.)

Responsible for data accuracy in the property management and marketing systems

Confirm all applicable deposits, rents, other fees, and ancillary revenue are collected and deposited

Walk and inspect the community to ensure that the physical aspects of the community, grounds, buildings, and amenities meet established standards for safety, cleanliness, and appearance. Touch clean vacant units

Conduct periodic apartment inspections

Assist the RSC with completing the monthly resident calendar by inputting and reviewing reoccurring activities

Collaborate with the Regional Manager to prepare the budget and manage expenses to align with community goals

Assist in managing the client owner relationship by meeting with owners, conducting community tours, providing updates and information about the community performance, and responding to Regional Managers regarding owner requests as needed

Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and take appropriate action to resolve and address issues

Gather information and complete incident reports

Participate, collaborate, and manage marketing efforts to increase occupancy. Review marketing efforts to determine effectiveness. Gather, analyze, and interpret current market and economic trends that may impact the community

Submit invoices and all other accounting activities for processing to the accounts payable department, and reconcile the company credit card

Maintain records on all aspects of management activity and submit reports timely

Work with the maintenance team to manage maintenance programs ensuring prompt and courteous response to maintenance requests. Enter, close and follow-up on work orders through to completion

Maintain adequate supply of market ready apartments to meet leasing demands, and the community appearance meets or exceeds standards

Supervise all on-site staff, including hiring, training, coaching and counseling. Determine and communicate productivity standards to maximize community performance and individual success

Provide friendly communication and exceptional service while adhering to Fair Housing guidelines

Assist the team with resident functions. This may occasionally include after-hours events, including weekends

Assist with additional duties, responsibilities, and projects as requested

Qualification

Residential property managementAffordable housing experienceProperty management softwareFinancial acumenLeadership skillsCustomer service skillsMulti-tasking abilityPrioritizationVAWAMicrosoft Office proficiencyRealPage experienceProblem solving skillsCommunication skillsInitiative