Field Service Coordinator jobs in United States
cer-icon
Apply on Employer Site
company-logo

ID · 1 day ago

Field Service Coordinator

positionYork, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

ID Technology LLC is seeking a Field Service Coordinator to provide administrative support to service staff and ensure excellent customer service. The role involves managing customer service requests, scheduling technician appointments, and maintaining service records.

CommunitiesConsultingPublic Relations
badNo H1Bnote

Responsibilities

Take all incoming customer requests for service via phone, email, or internal team member request for regional support
Confirm all necessary data from customer to follow company processes for scheduling and order creation
Utilize service scheduling tools to maintain service technician appointments and changes
Create service/job orders utilizing system job creation tools
Work with technicians to confirm parts pricing & accuracy, as well as confirming customer’s current standing (work with accounting if necessary)
Work with sales/service personnel to provide customer with preventative maintenance, installation and service quotes
Take parts requests needed for services and process Transfer orders to move inventory into regions for tech use on service visits
Follow up as appropriate on all service and transfer orders entered utilizing system open order reporting
Maintain excellent records
Follow established processes
Enter and manage data in Syteline
Work with Field Service Data Entry Clerk weekly, on completion of service jobs/orders
Work with Field Service Data Entry Clerk weekly on parts reordering and quarterly inventories regionally

Qualification

Customer serviceSales experienceData entryOrganization skillsComputer literacyCommunication skillsPositive attitudeTime management

Required

Two-year degree or relevant certification preferred
Excellent telephone skills
Experience in sales &/or customer service
Ability to understand technicians' needs & relate to paperwork flow
Strong written, verbal communication and human relations skills
Excellence in organization and time management skills
Must be computer literate
Must maintain a positive attitude and enjoy being self-motivated

Preferred

Associates or better
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Benefits

Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match

Company

ID

twittertwittertwitter
company-logo
ID is a public relation and communication company.
dateFounded in 1993
location
Los Angeles, California, USA
people-size51-200 employees
web-link
https://www.id-pr.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Sarah Murphy
Talent Publicity Assistant to CEO & Founder
linkedin

Recent News

Variety
Sherri Papini Defends Herself in ID ‘Caught in the Lie’ Trailer, Her First Time Speaking Out Since 2016 Scandal: ‘Haven’t You Ever Lied? And Has That Lie Been Blown Up?’
2025-05-01
Company data provided by crunchbase