Audio Enhancement · 1 month ago
Technical Support Agent
Apopka,FL,US
Full-time
Onsite
New Grad, Entry LevelAudio Enhancement is dedicated to empowering learning in the classroom and is seeking a full-time Technical Support Agent. This role involves troubleshooting technical issues, providing assistance to installers, and processing repairs and warranty replacements to ensure customer satisfaction and success in educational environments.
Audio
Responsibilities
Working with our wonderful customers, understanding their questions or concerns and helping to find the appropriate solutions
Preparing and overseeing replacements or repairs for equipment issues to quickly address downtime and get systems back up and running ASAP
Answering telephone calls, or email requests from customers
Following up on unresolved tech support tickets
Qualification
Required
Strong communication skills to work with internal and external parties
Ability to effectively troubleshoot over the phone or email
Prior support experience
Ability to work well as a member of a team, collaborating to find solutions
Strong customer service skills
Strong organizational skills
Some AV and networking knowledge
Benefits
Medical
Dental
Vision insurance
Employer-funded Health Savings Account (HSA)
Paid Time Off (PTO)
Paid holidays
Employer-funded Short Term Disability Insurance
Employer-funded Life Insurance
Matching 401k
Company
Audio Enhancement
Audio Enhancement’s mission is to equip every classroom with the technology needed to empower learning at the highest level.
Founded in 1978
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
Jeff Anderson
Owner/CEO
Recent News
2024-12-05
Company data provided by crunchbase