Nura Pain Clinics · 21 hours ago
Patient Service Representative
Austin,TX,US
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expNura Pain Clinics is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. The Patient Service Representative serves as the point of contact for patients inquiring about balances incurred from services, combining administrative support and customer service to ensure efficient office operations and high patient satisfaction.
Alternative MedicineHealth CareHealth DiagnosticsTherapeutics
Responsibilities
Manage phone lines: answer inquiries, route calls, take messages, and provide information on services
Handle incoming/outgoing mail, faxes, and maintain a clean, organized desk area
Identify trends, business problems, and servicing issues and direct to appropriate area for action
Address patient questions, complaints, or concerns calmly and professionally
Provide support to patients and family members
Serve as a liaison between the patient and medical team
Provide education and information to patients regarding their financial obligations
Investigate and resolve initial billing rejections in multiple EMR systems
Performs other duties as assigned to support the mission, values, and strategies of CPI
Qualification
Required
High school diploma or equivalent
1-2 years' experience in the medical field preferred
Demonstrates professional judgment in handling sensitive and confidential issues with tact and discretion
Strong critical thinking skills
Excellent communication skills (oral, written, electronic) to effectively interact with patients, peers, providers, management, and visitors
Excellent organizational and time management skills, ability to set priorities under pressure, and manage multiple demands
Excellent active and empathetic listening skills
Ability to promote a favorable image with patients, providers, insurance companies and the public
Ability to make decisions and solve problems
Strong desire to help others and ability to approach patients with respect and dignity
Ability to contribute to a team environment and/or independently, to provide excellent customer service and patient care
Excellent attendance and punctuality
Working knowledge of Microsoft Office
Benefits
Medical, Dental, Vision insurance
Paid Time Off (accrued)
Flexible Spending Account for Health & Dependent Care
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long-Term Disability
401(k) with matching
Company
Nura Pain Clinics
WE UNDERSTAND CHRONIC PAIN.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-04-19Acquired
Recent News
2025-05-26
Company data provided by crunchbase