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TEKsystems · 1 day ago

Desktop Support

Nashville, TN

Full-time

Onsite

Entry, Mid Level

$25/hr - $30/hr

2+ years exp

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. The IT Specialist I role focuses on providing advanced technical support and troubleshooting to ensure efficient technology use for employees, while also delivering exceptional customer service.

Information Technology

H1B Sponsor Likely

Responsibilities

Identify, triage, and resolve technical problems of moderate complexity

Accurately document, track, and monitor problems using applicable systems and tools

Provide support to end users for computer, application, system, device, access, and hardware issues

Accept various projects, develop work plans, and ensure timely completion as directed

Must have strong interpersonal skills and a desire to thrive in a team-oriented environment

Install and support company-required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, wireless handheld scanners) and software

Be a resource to the IT Platforms (Local Backups, Local Servers, Local Networks, etc.) that may need assistance with projects and support of the day-to-day IT infrastructure at the location they support

Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)

Monitor hardware and application performance based on expected benchmarks and provide feedback to the IT manager

Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.), helping the client's users adapt and embrace technology to work more efficiently

Support conferencing/collaboration technology leveraging the client's solutions of Audio/Visual displays (Teams, telephony, etc.)

Hardware configuration and deployment following the client's standards

Qualification

Desktop SupportWindows 10TroubleshootingHelp desk supportActive DirectoryHardware configurationTechnical supportCustomer service

Required

2-4 years of experience in-depth technical knowledge of workstation hardware and software, printers, network, and peripheral equipment like scanners, tape drives, etc

Computer hardware and software troubleshooting

Strong customer service skills, ability to meet deadlines, and work independently

Desktop, Windows 10, Troubleshooting, Help desk support, Hardware, Active directory