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BS&A Software · 1 day ago

Cloud Upgrade Specialist - Tax

Lansing, MI

Full-time

Onsite

Mid Level

BS&A Software is seeking a Cloud Upgrade Specialist for their Tax suite, responsible for planning, execution, and management of cloud upgrade implementations. This customer-facing role requires both technical and functional skills to assist customers in transitioning from on-premises to cloud-based software.

Financial ServicesGovernmentGovTechInformation TechnologyManagement Information SystemsSoftware

Comp. & Benefits

Responsibilities

Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on-premises BS&A solution

Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period

Educate customers on how to use the Cloud-based software for their core day-to-day processes

Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s Cloud ERP software

Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction

Assist with data extractions and conversions

Create and maintain documentation related to upgraded processes and client-facing materials

Verify data and municipal customizations to ensure critical components are converted successfully

Other duties as assigned