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University of New Haven · 1 day ago

Technical Support Representative 2

West Haven, CT

Full-time

Onsite

New Grad, Entry Level

The University of New Haven is a private coeducational university recognized for its academic excellence. They are seeking a Technical Support Representative 2 to assist faculty and staff with technical issues related to computer hardware and software, including troubleshooting, installation, and configuration of devices.

E-LearningEducationHigher EducationNon ProfitUniversities

Culture & Values

No H1B

Responsibilities

Handle faculty and staff IT technical support cases through the Helpdesk database by in person, remote, phone. Teams or email

Escalate tickets in system involving accounts, network infrastructure, server-side systems, or enterprise applications to appropriate sys admins ,network and programming teams

Updating the University’s help desk database with tech tips and brief documents

Evaluating system potential through assessing compatibility of new programs with existing programs

Installing software on windows and mac OS throughout campus

Deploying and configuring new windows or mac devices for faculty and staff

Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Maintaining system functionality by testing computer components

Working with Manufacturer client support for warranty repairs

Maintain end user confidence by keeping their information confidential

Prepare reference material for faculty and staff by creating operation instructions

Network design and implementation

IT support for high level University zoom & Teams meetings

Help support classroom technology

University cell phone configuration

Qualification

Technical supportWindows OSMac OSNetwork designTroubleshootingCommunication skillsProblem-solving skills

Required

High school diploma and technical vocational training program as a computer/network administrator required

Excellent problem-solving skills are required to resolve solutions to community members' technical issues

Preferred

Associate degree in computer science or networking preferred

Experience providing technical support preferred

Ability to resolve customer issues in a customer focused manner

Excellent communication skills and ability to work with all university community members effectively

Benefits

Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.

Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program

Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities

Employee Discounts on products, services and educational opportunities

Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable