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Medit · 19 hours ago

Customer Success Specialist

New Jersey, United States

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $85K/yr

2+ years exp

Medit is a global leader in digital dentistry, empowering clinicians with innovative intraoral scanners and an open, intuitive software ecosystem. The Customer Success Specialist serves as the customer's trusted partner, guiding onboarding and ensuring practices gain measurable value from Medit's solutions through effective training and relationship-building.

3D TechnologyDentalHealth CareMedicalMedical Device

Hiring Manager

Eric Holmes

Responsibilities

Lead new customers through a smooth onboarding experience that builds confidence from day one

Deliver clear, engaging in-clinic and virtual training sessions focused on scanning proficiency, workflow efficiency, and software mastery

Tailor workflows and recommendations to each practice’s specialties, patient flow, production goals, and digital strategy

Serve as the primary post-installation contact—building trusted, long-term relationships with assigned practices

Conduct proactive check-ins to review progress, reinforce best practices, and keep customers engaged and improving

Use customer usage insights to identify underutilization, at-risk accounts, and opportunities for deeper adoption

Provide practical workflow coaching to help practices achieve predictable, consistent digital outcomes

Troubleshoot scanning and workflow challenges; collaborate closely with Support on escalations or technical issues

Identify recurring customer needs, workflow gaps, or product improvement opportunities and relay them to internal teams

Serve as the “voice of the customer” to support ongoing product development and innovation

Conduct structured trainings for dealer partners to ensure they understand Medit workflows, scan technique, setup, and best practices

Deliver educational sessions during dealer trainings, product refreshers, and team meetings

Ensure dealers are aligned with Medit’s post-sale customer journey, expectations, and workflow recommendations

Train internal teams (Sales, Support, Customer Success, Marketing) on workflows, new features, product updates, practical clinical applications, and role specific approaches to communicating the products/software

Contribute to onboarding modules, workflow guides, and internal training content to improve consistency across the organization

Share field insights to help refine processes, messaging, and product enhancements