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Frontier Internet · 20 hours ago

Sales & Service Technician II - Fiber

FORT WAYNE, IN 468084025, USA

Full-time

Onsite

New Grad, Entry Level

$21.36/hr - $36.53/hr

Frontier Internet is committed to connecting communities and is seeking a Sales & Service Technician II - Fiber. This role is responsible for installation and maintenance of fiber network services, including troubleshooting and providing customer support.

InternetTelecommunicationsTVVideoVideo Streaming

No H1B

Responsibilities

Installs, removes, rearranges, programs, tests, troubleshoots, and maintains fiber network services

Interacts with ATS (Advanced Technical Support) as needed. May install appropriate inside wire/cable (such as Cat 6E, Coaxial cable)

Installs, maintains, and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT

Responds to inquiries and provides follow-up

Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate

Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action

May be required to perform other duties of the Sales & Service II classification

May be required to aid/assist other departments and contractors as required

May be required to perform additional duties and tasks as required by the Company

Qualification

Fiber network installationTroubleshooting equipmentTest equipment operationBasic software skillsCustomer service

Required

High School Diploma or Equivalent

Valid driver's license and satisfactory driving record; CDL preferred

Ability to operate applicable test equipment

Basic keyboard and software skills

Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures

Ability to recommend and refer voice, data and video products/services

Not restricted to daylight hours. May require more specialized drivers' license based on State Laws and Regulations

Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required

Where pole climbing is required, must complete pole climbing certification, for which an individual cannot exceed 275 lbs., fully clothed and with proper footwear

TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending, and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and ability to work in confined spaces

Ability to distinguish audible tones/levels and good color vision

Ability to work under stress