Fred Meyer Jewelers-USAMB ยท 1 day ago
Director of Customer Success
Washington, DC
Full-time
Onsite
Director/ExecutiveFred Meyer Jewelers-USAMB is seeking a Director of Customer Success to oversee customer satisfaction, retention, and account management strategies. This role involves leading a customer success team and implementing initiatives to enhance the overall customer experience while collaborating with internal departments to align objectives with company goals.
Information Technology & Services
Responsibilities
Oversee customer satisfaction, retention, and account management strategies
Lead and mentor a customer success team
Implement initiatives to enhance the overall customer experience
Monitor key performance metrics to ensure success
Collaborate with internal departments to align customer success objectives with broader company goals
Qualification
Required
Proven expertise in Customer Satisfaction and Customer Retention strategies
Strong experience in Account Management and fostering client relationships
Demonstrated ability in Team Leadership, including mentoring and team-building skills
Knowledge and implementation of Customer Experience enhancement techniques
Exceptional communication and interpersonal skills
Ability to analyze data to drive decisions and improve performance
Bachelor's degree in Business Administration, Marketing, or related field; advanced degree is a plus
Preferred
Experience in the retail or jewelry industry is beneficial
Company
Fred Meyer Jewelers-USAMB
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase