UFP Technologies · 1 day ago
Help Desk Technician
Grand Rapids, MI
Full-time
Onsite
Entry Level
1+ years expUFP Technologies is a designer and custom manufacturer of solutions for medical devices and packaging. The Helpdesk Technician will supervise the helpdesk system, troubleshoot IT-related issues, and provide excellent customer service to employees.
Health CareManufacturingMedical Device
Responsibilities
Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements
Supervises the day-to-day operations of the helpdesk system
Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users’ problems
Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems
Installs and troubleshoots desktop hardware, printers, phones, etc
Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications
Communicates clearly any technical solutions in a user-friendly, professional manner
Performs consistent follow-up with users to ensure complete resolution and user satisfaction
Creates and manages user security in Active Directory and business applications
Performs all other duties as assigned or needed
Qualification
Required
High School diploma, or general education degree (GED), and
1 - 2 years' experience supporting Windows 10 / 11, including software and driver installation preferred
Working knowledge of Active Directory needed. Must have experience creating and modifying users
Experience in a customer service environment required
Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP)
Must have a working knowledge of network hardware such as switches, firewalls, access points, etc
Preferred
Experience/familiarity with the following desired: Switches and routers (preferably Cisco)
A+, Network+, or Security+ certifications
Benefits
Medical, Dental, Vision, Life, Disability Insurance
401K with a matching contribution
Paid time off
Paid holidays
Employee discounts
Company
UFP Technologies
UFP Technologies is a designer and custom manufacturer of medical devices, sterile packaging, and engineered custom products.
1001-5000 employees
H1B Sponsorship
UFP Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-12-23IPO
Leadership Team
Mitchell Rock
President
Recent News
2025-12-12
UFP Technologies, Inc.
2025-12-02
MarketScreener
2025-12-02
Company data provided by crunchbase