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Digital Federal Credit Union · 18 hours ago

Share Draft Specialist, Marlborough, MA, Full-Time, Hybrid

Marlborough, Massachusetts, United States

Full-time

Hybrid

Entry, Mid Level

$23.70/hr - $26.60/hr

2+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Share Draft Specialist to provide high-level support to internal and external members, manage daily workflows, and assist in various operational functions while contributing to the organization's Success Sharing initiatives.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Provide internal and external members with a high level of support in a friendly, efficient, and timely manner

Support Deposit Services and DCU to achieve Success Sharing goals and process all work within established service level guidelines

Actively support the Deposit Services Document Management Team and all initiatives developed to further support DCU's goals

Actively contributes to DCU’s Success Sharing initiatives and practices

Assist in the management of daily schedules, workflow and phone coverage related to their specific team

Provide training to new hires/cross-training to existing members of the team for all job responsibilities within their team

Remain proficient in every aspect of their team's job processes and be able to quickly adapt to any role assigned based on team needs

Assist in the management of projects, upgrades and enhancements relating to Core/Host system as well as any other system relating to their team

Support Front Line Staff, Branch Staff, internal staff in other departments and DCU members by providing exceptional service via phone coverage, accurately completing assigned tasks within service expectations and education on products and services

Process daily operations and functions that pertain to Remote Deposit Capture, Share Draft processing, adjustments, member affidavits, and Fed Returns

Exceed goals set regarding service levels and call monitoring

Adhere to work schedule expectations

Assist in the preparation for Risk Assessments, internal audits, monthly operational reports and Disaster Recovery procedures

Understand and support DCU's Success Sharing program by achieving or exceeding all assigned goals, analyzing work processes and contributing suggestions on alternative methods to improve member service efficiencies

Adhere to DCU's policies and procedures as well as applicable Federal Regulations

Assist with the handling of escalated member calls/ concerns

Prepare/ write team procedures

Train and assist staff as needed

Perform other job-related duties as assigned by Managers(s)