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DOCUmation · 1 week ago

Field Service Supervisor

Arlington, Texas, United States

Full-time

Onsite

Mid Level

DOCUmation is seeking a Field Service Supervisor to manage and lead their Field Services team. This role focuses on delivering exceptional customer service, overseeing team development, and ensuring financial and resource management aligned with company objectives.

Cyber SecurityPrintingSoftware

Growth Opportunities

Responsibilities

Manage and lead the Field Services team to deliver exceptional customer service and achieve market performance targets

Oversee staffing, training, and development to ensure a skilled and balanced team; manage vacation and workload distribution

Coordinate with other departments to drive cohesive efforts across the branch

Implement and monitor quality improvement programs, administer performance management, and resolve escalated service issues

Manage contracts, optimize resources, and meet budget goals to support department profitability

Ensure the service team stays aligned with evolving technology and industry trends

Complete all administrative responsibilities on time and maintain professional, courteous communication with clients and internal teams

Qualification

Field services managementPerformance managementLeadership skillsBudgeting knowledgeCustomer relationsWorkforce planningTechnology trends knowledgeCommunication skills