Apply on Employer Site

The College Board · 2 days ago

Director, Knowledge Systems Enablement

United States

Full-time

Hybrid

Director/Executive

$80K/yr - $135K/yr

7+ years exp

College Board is a mission-driven, not-for-profit organization dedicated to excellence in education. The Director of Knowledge Systems Enablement will lead the design and delivery of an integrated Operations Knowledge Platform that connects people, processes, and technology to enhance operational efficiency and customer outcomes.

Education Management

H1B Sponsor Likely

Responsibilities

Lead and Evolve the Operations Knowledge Platform Ecosystem (40%)

Serve as the connection point between Operations, Technology, and Content teams to ensure operational knowledge systems are aligned to customer journeys

Lead collaborative discovery and design sessions to identify user needs, define system requirements, including taxonomy, metadata, permissions, and integration needs

Analyze and document current workflows to identify opportunities for automation, optimization, and scalability

Translate business and user needs into technical requirements, process maps, and implementation plans

Oversee testing (UAT), deployment, and post-launch support for new Ops Knowledge system features, ensuring smooth adoption and stability

Enable Digital Integration and Operational Alignment (35%)

Partner with Technology and Operations teams to connect knowledge system(s) with operational platforms

Lead platform communication and change management for new releases, enhancements, and system updates

Build and sustain feedback loops with users and stakeholders to inform iterative improvements and prioritize enhancements

Collaborate with the Knowledge Manager and Knowledge Authors to ensure content structure, taxonomy, and governance align with system capabilities

Align operational taxonomy with enterprise taxonomy to ensure clean integration with ProductBoard, Backstage, GitHub and the corporate Confluence instance, as well as with CMS solutions

Drive Governance, Analytics, and Continuous Improvement (25%)

Manage the knowledge systems backlog, including enhancement intake, prioritization, and sprint planning

Monitor and report on key performance indicators such as uptime, adoption, and search effectiveness to drive ongoing optimization

Lead governance forums to align stakeholders on standards, improvements, and long-term system direction

Ensure system configuration, taxonomy, and metadata remain consistent across any connected platforms

Champion continuous improvement through data-driven decisions, system enhancements, and user-centered innovation

Qualification

Knowledge base platformsTechnical product enablementBusiness process optimizationSystem integrationsData analysisProcess modelingUser story developmentAgile deliveryAI-powered solutionsCuriosity for technologyClear communicationCollaborative approach

Required

7+ years of experience with knowledge base platforms or SaaS platforms, with demonstrated expertise in technical product enablement and business process optimization

Hands-on administration experience with one or more enterprise knowledge platforms (e.g., ServiceNow Knowledge, SharePoint, Confluence, Salesforce Knowledge, Zendesk Knowledge, Elasticsearch/Coveo)

Strong proficiency in business analysis practices, including data analysis, process modeling, user story development, prioritization, and root cause analysis

Experience using product and delivery tools such as Jira, Confluence, and/or ProductBoard to manage backlogs, requirements, and delivery workflows

Working knowledge of APIs, system integrations, and workflow automation to support scalable knowledge solutions

Demonstrated ability to design and implement knowledge technology solutions that align with and support broader organizational objectives

Experience operating in an agile delivery environment and partnering with both technical and non-technical stakeholders

Familiarity with AI- and ML-powered knowledge solutions, including chatbots, semantic search, and generative AI–enabled knowledge experiences

The ability to travel 4-5 times a year to College Board offices or on behalf of College Board business

A passion for expanding educational and career opportunities and mission-driven work

Authorization to work in the United States for any employer

Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively

Clear and concise communication skills, written and verbal

A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input

A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking

A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

Benefits

Annual bonuses and opportunities for merit-based raises and promotions

A mission-driven workplace where your impact matters

A team that invests in your development and success

Company

The College Board

Glassdoor3.7

College Board is a not-for-profit organization that clears a path for all students to own their future through the Advanced Placement Program, the SAT, Official SAT Practice on Khan Academy, BigFuture, and more.

Founded in 1900

New York, NY, US

1001-5000 employees

http://www.collegeboard.org

H1B Sponsorship

The College Board has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (9)

2023 (8)

2022 (12)

2021 (5)