Gallo Mechanical, LLC · 1 day ago
Customer Service Representative (CSR)
Raleigh, NC
Full-time
Onsite
Entry, Mid Level
2+ years expGallo Mechanical is seeking a Customer Service Representative (CSR) to support the daily operations of the service department. The CSR will coordinate service calls, dispatch technicians, and act as a primary point of contact between customers and internal teams to ensure high levels of customer satisfaction.
Facilities Support Services
Responsibilities
Answer all service-related phone calls and emails in a timely and professional manner:
Support customer relationship management efforts
Address and resolve customer inquiries, complaints, and service issues
Communicate proactively with customers and service technicians regarding scheduling changes, delays, or job-related concerns
Coordinate, schedule, and dispatch service calls to ensure optimal technician utilization and customer satisfaction
Act as the primary communication liaison between customers and service technicians to facilitate accurate information flow and issue resolution
Prepare and distribute daily service technician schedules by 4:30 p.m. for the following business day
Provide administrative and operational support to service technicians, including:
Creation and review of purchase orders
Assignment and management of work orders
Review and correct technician time entries as needed to ensure accuracy
Escalate unresolved or missing time entries from the prior day to the Service Manager
Monitor service work orders, particularly quoted jobs, to ensure timely completion and adherence to customer commitments
Schedule and book all approved quoted service jobs
Complete required documentation and perform accurate data entry within company systems
Maintain accurate records and files related to customer requests, service work performed, charges, dispatch activity, and related documentation
Collaborate with the Billing Analyst to manage open purchase orders
Review the division’s open purchase order report on a monthly basis and follow up on purchase orders requiring receipt or closure
Qualification
Required
High school diploma or equivalent required; associate degree or relevant coursework preferred
2+ years of experience in a customer service, dispatch, administrative, or service coordination role, preferably within a construction, mechanical, HVAC, or field service environment
Experience coordinating schedules and supporting field technicians in a fast-paced environment
Strong customer service skills with the ability to professionally handle customer concerns and resolve issues
Proficiency in Microsoft Office (Outlook, Excel, Word) and experience working within service management, dispatch, or ERP systems
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
High attention to detail and accuracy, particularly with data entry, time corrections, and purchase order management
Effective verbal and written communication skills, with the ability to work collaboratively across departments
Ability to work independently while maintaining accountability and follow-through
Preferred
associate degree or relevant coursework preferred
Familiarity with purchase orders, work orders, billing coordination, and service documentation preferred
Company
Gallo Mechanical, LLC
Gallo Mechanical is recognized as a leader in mechanical contracting in the Gulf South.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-06-23Acquired
Leadership Team
Augie Gallo, CPA
Chief Financial Officer
Recent News
New Orleans CityBusiness
2025-12-27
2025-06-23
Company data provided by crunchbase