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Facebook · 3 weeks ago

Senior Provider Enrollment Analyst

Nashville, Tennessee

Full-time

Onsite

Mid, Senior Level

2+ years exp

Facebook is a company that is looking for a Senior Provider Enrollment Analyst to act as a Team Lead. The role involves providing guidance and training to staff while handling complex enrollment applications and inquiries.

Computer Software

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Functions as Team Leader/senior-level Enrollment Analyst

Provides leadership/guidance/direction/training to staff

Distributes work and is available to answer questions from staff

Acts as a resource for staff regarding any escalating issues

Keeps manager informed of any problems/issues that need resolving

Conducts quality reviews of completed work

Ensures that all audits are completed, verified, and closed

Performs analysis of audits to determine areas for training, development, and education

Ensures that quality work instructions/forms/documents are developed/revised as needed

Provides quality service and communicates effectively with external/internal customers in response to inquiries (correspondence, telephone)

Obtains information from internal departments, providers, government and/or private agencies, etc. to resolve discrepancies/problems

Interprets various guidelines and provides input to required procedures

Generates and analyzes various provider reports to management

Participates in testing system changes related to provider files

Contributes/participates/completes special projects as assigned

Qualification

Provider enrollment experienceClaims processing knowledgeMicrosoft OfficeAnalytical skillsCustomer service skillsJudgment skillsBusiness math proficiencySpellingGrammarPricing methodology knowledgeMedicare regulations knowledgeOrganizational skillsPresentation skillsVerbal communicationWritten communicationConfidentiality