Customer Service Account Manager jobs in United States
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LHH · 19 hours ago

Customer Service Account Manager

positionBatavia, OH
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$16/hr - $18.50/hr
date2+ years exp

LHH is seeking a Customer Service Account Manager who will manage the full customer lifecycle from initial quote through delivery and post-sale support. This role involves coordinating with various internal teams to ensure a seamless experience for customers and includes responsibilities such as quoting, order management, and customer service.

Human Resources

Responsibilities

Coordinate with Production, Logistics, and Purchasing to resolve issues
Act as the primary point of contact for assigned accounts
Respond to inquiries, order changes, and product questions promptly
Manage returns, credits, and post-delivery follow-up to ensure satisfaction
Prepare accurate, timely quotes based on customer requirements and pricing guidelines
Collaborate with Sales to confirm scope, pricing, lead times, and terms
Maintain quote records and ensure approvals are documented
Convert approved quotes into sales orders and enter them into CRM/ERP systems
Monitor order progress from placement through shipment and delivery
Communicate proactively with customers regarding status, delays, or changes
Prepare draft invoices and verify pricing, quantities, and terms
Work with Finance to finalize invoices and resolve discrepancies
Maintain accurate records in CRM/ERP systems for quotes, orders, and communications

Qualification

CRM/ERP systemsCustomer serviceQuoting processesExcelOrganizational skillsCommunication skillsAttention to detailTime management

Required

2–4 years in customer service, account management, or order processing (B2B preferred)
Experience with CRM/ERP systems and quoting processes
Strong communication and organizational skills with attention to detail
Ability to manage multiple priorities and meet deadlines
Proficiency with Excel and basic invoicing concepts

Company

LHH

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At LHH, we believe work should be meaningful, fulfilling, and connected.
dateFounded in 1967
location
Jacksonville, Florida, US
people-size10001+ employees
web-link
http://www.lhh.com

Funding

Current Stage
Late Stage

Leadership Team

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Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
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Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
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