Fastly · 2 days ago
Customer Solutions Engineer - West Coast Remote
United States
Full-time
Remote
Senior Level
$105K/yr - $126K/yr
5+ years expFastly is a company that helps people stay connected through its edge cloud platform, enabling quick and secure digital experiences. The Customer Solutions Engineer will act as a trusted advocate for customers, assisting them in optimizing their product delivery and user experience while effectively utilizing Fastly's technology.
Cloud Data ServicesCloud InfrastructureCloud SecurityContent Delivery NetworkEnterprise SoftwareSecuritySoftware
Responsibilities
As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack
Look for opportunities to introduce new Fastly products that compliment the customer’s needs
Partner internally to create customer strategies and assist in support requests or problems for assigned customers
Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership
Qualification
Required
5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
Empathy and understanding of the customer
Possess a comfort level with presenting and leading customer presentations and training
Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact
Capable and willing to travel for customer meetings as necessary
While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs
Preferred
Experience with Varnish, Varnish Configuration Language
Streaming video/audio technologies or experience in e-commerce technologies/solutions
Experience in the CDN or cloud computing industries
Benefits
Comprehensive benefits package including medical, dental, and vision insurance
Family planning
Mental health support along with Employee Assistance Program
Insurance (Life, Disability, and Accident)
Flexible Vacation policy
Up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
12 paid local holidays
12 paid company wellness days
Company
Fastly
Fastly helps digital businesses keep pace with their customer expectations by delivering secure and online experiences.
1001-5000 employees
H1B Sponsorship
Fastly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (7)
2022 (12)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$529MKey Investors
DTCPICONIQ GrowthAugust Capital
2025-12-05Post Ipo Debt· $160M
2024-12-02Post Ipo Debt· $150M
2019-05-16IPO
Leadership Team
Kip Compton
Chief Executive Officer
Hooman Beheshti
VP Technology
Recent News
2025-12-15
Company data provided by crunchbase