BD · 2 days ago
Technical Support Specialist (Durham/Raleigh North Carolina)
USA - North Carolina - Raleigh
Full-time
Onsite
Entry Level
3+ years expBD is one of the largest global medical technology companies in the world. The technical support specialist will provide clinical training to customers on all CareFusion products, facilitate customer understanding of equipment operation, and gather feedback regarding product performance.
Health CareMedical DeviceTechnical Support
Responsibilities
Responsible for providing clinical training to customers on all CareFusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines
Conducts installation and clinical training at customer sites
Assists with new product evaluations and trials
Communicates customer complaints and issues to the appropriate internal department(s)
Gathers data and feedback from end-users regarding product performance and quality issues
Prepares reports detailing feedback received from customers
Provides follow up with customers to ensure satisfactory resolution of problems/issues
Works closely with customer success and fieldservice to ensure customer needs are met
Maintains current knowledge of products, features and competitive advantages
Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training
Qualification
Required
Bachelor's degree preferred or minimum of three years call center experience
Preferred
Experience working directly with customers and health care professionals
Excellent interpersonal skills
Strong written and verbal communication skills
Demonstrated computer literacy including Microsoft Office Suite
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
EIN Presswire
2026-01-09
Company data provided by crunchbase