Coretelligent ยท 23 hours ago
VP of Service Delivery
United States
Full-time
Remote
Director/Executive
$220K/yr - $250K/yr
10+ years expCoretelligent is a managed IT solutions provider specializing in cybersecurity, private cloud services, and IT planning. They are seeking a Vice President of Service Delivery to oversee mission-critical IT operations, ensuring service quality and financial performance while fostering a customer-centric culture.
Cloud Data ServicesIT InfrastructurePrivate CloudService Industry
Responsibilities
Own both strategy and tactical execution for the Service Delivery organization, ensuring that long-term vision is translated into practical, day-to-day outcomes across Field, NOC, Systems, and Remote Support and ensure a consistent client experience
Manage and develop managers and discipline leads, setting expectations, coaching performance, and building a strong operating culture across the service organization
Own service delivery outcomes including SLA adherence, backlog health, aging ticket visibility, and escalation governance within ServiceNow
Mature ITIL-based processes across Incident, Problem, Change, and Service Request workflows, driving consistent adoption and continuous improvement
Oversee operational monitoring and service health visibility through platforms such as ServiceNow and related tooling, ensuring alerts translate into clear operational response and documented follow-through
Establish and govern budgets for the Service Delivery organization, demonstrating strong financial acumen and budget ownership when planning capacity, vendor costs, training
Establish and maintain dashboards and reporting for utilization, service performance, and profitability, translating data into actionable priorities for leaders
Partner closely with Account Management and Client Success to support escalation resolution, expectation setting, and service continuity for clients
Maintain readiness for 24/7 staffing models, including nights, weekends, shift rotations, and holiday coverage planning across global teams
Identify opportunities to modernize tools, workflows, and internal operating rhythms, bringing a builder mindset to scaling service delivery, while creating humanity in scalable systems
Qualification
Required
10 or more years of service delivery leadership within an MSP or technology services organization supporting 24/7/365 operations
Proven experience leading Field Services, Network Operations Center, Systems Engineering, and Remote Support organizations
Strong mastery of ITIL in practice and ITSM governance within ServiceNow workflows
Demonstrated financial acumen with budgets, forecasting, analytics ownership, KPI development, and executive-ready reporting
Strong analytics capability with comfort building and managing metrics tied to service quality and profitability
Leadership presence with strong written and verbal communication skills in a client-facing environment
Builder mentality and comfort working through ambiguity to implement scalable processes and standards
Track record of coaching and mentoring managers while building a high-performance, client-first culture
Preferred
M&A Integration experience is a plus, and strongly preferred
Benefits
Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Fourteen holidays, including a day off on your birthday
Flexible vacation
Spot bonuses for demonstrated excellence
Community and social events
Learning and development
Flexible working life
$100 well-being allowance
Other health & wellness perks
Company
Coretelligent
Coretelligent is a IT support company which provides exhaustive IT and private cloud services.
201-500 employees
H1B Sponsorship
Coretelligent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Veronis Suhler Stevenson
2021-10-21Acquired
2016-11-29Private Equity
Leadership Team
Kevin Routhier
Founder, President, and CEO
Guido Timmerman
Chief Revenue Officer
Recent News
2025-09-22
2025-06-11
2025-06-10
Company data provided by crunchbase