Leggett & Platt · 22 hours ago
IT Support Specialist I
Detroit, MI
Full-time
Hybrid
Entry Level
1+ years expLeggett & Platt Inc. is the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers. The IT Support Specialist I role involves providing reliable break-fix support for IT hardware and software, serving as a local point of contact for end users, and assisting with various IT tasks both remotely and on-site.
FurnitureManufacturingProduct Design
Responsibilities
Serve as a local point of contact for end users seeking technical assistance
Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
Provide step-by-step training for end users and document internal procedures
Direct significant, unresolved, or recurring issues to the next level of support personnel
Provide accurate information and technical assistance support on IT products, services, software, and hardware
Log all service interactions and their resolutions
Pass on any feedback or suggestions by end users to the appropriate internal team
Stay current with system information, changes, and updates
Assist the IT team in other duties as deemed necessary
Travel between area facilities to support locations within the region
Escalate issues to appropriate teams when necessary
Provide white-glove onboarding to new users
Qualification
Required
Bachelor's degree relevant to the position
1-2 years' experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
Proficient with current office and manufacturing software, Active Directory, and Microsoft products (Office, Power BI, D365, Azure)
Solid understanding of computer systems, mobile devices, printers, and other tech-related products
Basic knowledge of networking, servers, and industrial manufacturing hardware
Ability to diagnose and resolve technical issues without direct supervision
Proficiency in English
Customer-oriented and ability to stay calm under pressure
Strong communication and organizational skills
Must have the ability to adapt quickly
Keen attention to detail, memory of patterns, and interest in problem solving
Ability to lift up to 45 lbs
Ability to work effectively as part of a team
Preferred
Comfortability working with a Command Prompt would be a plus
Able to set up ODBC calls and understand connections would be a plus
Experience installing/maintaining various OSes (Windows/Linux), experience with iOS
Basic hardware repair (hard drives/RAM/etc.) and troubleshooting
Company
Leggett & Platt
Leggett & Plat, which pioneered sleep technology when it introduced its bedspring more than 125 years ago.
10001+ employees
H1B Sponsorship
Leggett & Platt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (3)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-03-25Post Ipo Debt
1978-01-13IPO
Leadership Team
Dennis Park
Sr. Vice President
Scott Douglas
Senior Vice President - General Counsel & Secretary
Recent News
2025-11-07
TradingView
2025-11-01
Company data provided by crunchbase