Bristol Myers Squibb · 18 hours ago
Manager, Business Analyst Patient Operations Product Team
Princeton - NJ - US
Full-time
Onsite
Mid, Senior Level
$94K/yr - $114K/yr
5+ years expBristol Myers Squibb is a company that transforms the lives of patients through innovative work. They are seeking an experienced Manager for the Patient Operations Business Analyst role, which involves managing requirements and documentation for the Global Patient Services application, specifically focused on Salesforce technologies.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories
Requirement gap analysis and contribute to user stories functional risk assessment
Functional verification of user stories before passing it to the testing team
Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos
Collaborate with technical and integration team on integration mapping
Salesforce and Integration defect triage and helping technical resources on defect management
Assess user stories with deep understanding of salesforce and assign appropriate size and complexity
Author GxP documentation like configuration specification, data dictionary, user access and permissions as well as contribute to user requirement specification
Assess new requirement impacts to translation and manage end to end translation process from IT
Build strategy and execution for translating cell therapy 360 portals into new languages / markets
Collaborate with production support team on priority defects
Mentor and guide the team on requirement management, sprint & release demos
Keeps continuous improvement and process efficiencies in mind when evaluating releases and enhancements
Qualification
Required
Bachelor's degree in computer science, management information systems or related field
5-7 years of experience in IT project execution and/or business consulting on large enterprise implementations
3+ years of experience in Salesforce Technology as Functional / Business Analyst and having exposure to Salesforce configurations
Excellent written and verbal communication skills, interpersonal and collaborative skills
Ability to communicate complex information and concepts to audiences at all levels in business and technical teams
Ability to manage a global team in a matrix organization
Ability to manage a complex vendor environment
Experience with Salesforce Platform
Experience with SDLC methodologies (Agile, SCRUM)
Preferred
Master's degree
At least 2+ years of experience working in pharmaceutical industry
Experience working with Onsite and Offshore teams
Experience on systems supporting multi-product, multi-regions scheduling
Experience on GxP systems
Salesforce Certified Administrator or Advanced Administrator certification(s)
Salesforce Certified Service Cloud Consultant certification(s)
Benefits
Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
Additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
Company
Bristol Myers Squibb
At Bristol Myers Squibb, we work every day to transform patients’ lives through science.
10001+ employees
H1B Sponsorship
Bristol Myers Squibb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (278)
2023 (231)
2022 (180)
2021 (181)
2020 (169)
Funding
Current Stage
Public CompanyTotal Funding
$29.32BKey Investors
Venrock
2025-11-05Post Ipo Debt· $5.74B
2024-02-14Post Ipo Debt· $13B
2023-10-30Post Ipo Debt· $4.5B
Leadership Team
Charles Bancroft
CFO
Cristian Massacesi
Executive Vice President, Chief Medical Officer and Head of Development
Recent News
2026-01-07
2026-01-07
2026-01-07
Company data provided by crunchbase