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CAPSTONE REAL ESTATE SERVICES, INC. · 2 days ago

Support Associate

Dallas, Texas, United States

Full-time

Onsite

New Grad, Entry Level

Capstone Real Estate Services, Inc. is a property management company seeking a Support Associate. The role involves managing property budgets, overseeing lease enforcement, and ensuring resident satisfaction while supervising staff and maintaining client relationships.

Real Estate

Responsibilities

Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports

Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed

Controls expenditures by staying within the constraints of the approved budget

Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease

Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests

Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal

Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices

Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

Promotes a positive image of the apartment community and management company

Qualification

Budget analysisFinancial reportingLease enforcementVendor managementMarket analysisResident satisfactionTeam supervisionClient relationship managementProperty inspections