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IKEA · 1 day ago

Retail Team Leader

Rockwall, TX

Full-time

Onsite

Mid, Senior Level

$24.08/hr - $34.01/hr

3+ years exp

IKEA is a global leader in home furnishings, and they are seeking a Retail Team Leader for their new small-format store concept. The role involves overseeing daily operations, supervising a team, ensuring compliance with safety regulations, and enhancing the customer experience while driving sales and profitability.

FurnitureHome DecorRetailShopping

Responsibilities

Be responsible for day-to-day operations and for supervising a team of co-workers

Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up. Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed

Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development. Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession

Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards. Oversee equipment functionality and compliance with all audit and legal requirements

Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met. Drive product quality, stock accuracy, and merchandising to support a seamless omni-channel customer experience

Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours

Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners. Train co-workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits

Collaborate across the unit to minimize product damage and related costs. Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims

Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability by understanding customers, the local market, and competition

Qualification

First Aid CertificationCPR CertificationForklift Driver CertificationFood Handlers CardRetail Management ExperienceBudget ManagementTeam Leadership ExperienceCustomer Solutions Planning