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Marathon TS · 1 day ago

Telecommunications Specialist

Raleigh, NC

Full-time

Hybrid

Mid Level

3+ years exp

Marathon TS is seeking a Telecommunications Specialist to provide technical support for various telecommunications services. The role involves administering network service requests, performing data analysis, and coordinating installations while ensuring effective communication with vendors and management.

Information ServicesProfessional NetworkingProfessional ServicesTechnical Support

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software

Schedule and coordinate network service installations based on project specifications

Report and track daily tasks in Excel spreadsheets

Follow ServiceNow tickets to closure

Perform data analysis, capture, and review of metrics, and provide management reports as requested

Managing extraction of data from ServiceNow to create next-day reports of outages

Coordinating new upgrades and enhancements

Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects

Responsible for the ordering, tracking, and overall coordination require for circuit installations

Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls

Using provisioning tools to process customer service orders and activate service

Understand all allied vendor and systems and processes from order submission to completion & troubleshooting

Maintain a keen understanding of all vendors SLA's

Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes

Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time

Work Service Now Trouble Tickets and drive to closure

Qualification

Network troubleshootingSD-WANService NOWData analysisMS Office SuiteCustomer serviceProject coordinationTroubleshooting routersVPN connectionsCommunication skills

Required

Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree

Minimum of 3 years of applicable network experience and support

Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting

Strong customer service experience as you will be instrumental in establishing customer relationships

Experience with Service NOW

Proficient with MS Office Suite, especially Excel and Teams

Strong organizational skills

Excellent communication skills, both written and verbal

Strong project coordination skills and ability to manage multiple activities at the same time

Trouble shooting knowledge of router, switch and modem connections and setup

Remote connections using VPN, Putty and or SSH

MUST be flexible and willing to work on-call, overnights and weekends as needed

Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years

Must have resided in the US for the last 5 years