Gainor Staffing ยท 20 hours ago
Information Technology Analyst
Gainor Staffing is a leading global law firm seeking an IT Analyst to join their team in New York City. The role involves providing first-level technical support, managing office hardware, and ensuring the smooth operation of meeting technologies.
Responsibilities
Provide first-level technical support for end users through phone, email, and in-person assistance
Manage and maintain office hardware including computers and printers
Support meeting technologies such as video conferencing, presentations, and special events
Install and configure software in line with organizational standards and security guidelines
Maintain accurate asset records and update the asset management system regularly
Use ticketing tools to log, track, and resolve service requests
Assist with IT projects, deployments, and initiatives, including user training
Support mobile device technologies and remote access solutions such as VPN and Citrix
Coordinate planned maintenance and respond effectively to unplanned outages or disruptions
Uphold data security best practices and comply with information security policies
Work beyond scheduled hours when necessary (including at least one weekend per month) and travel occasionally for business needs
Qualification
Required
You have a university degree or equivalent hands-on experience in IT support
You bring at least 3 years of experience delivering direct technical assistance for hardware, software, and networking solutions
Experienced in managing LAN/WAN environments and supporting network systems
Experienced in installing, configuring, and maintaining client operating systems and related devices
You demonstrate reliability, punctuality, and a strong sense of ownership in your work