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Rohde & Schwarz · 23 hours ago

Service Operations Support Specialist - Frederick, MD

Maryland, United States

Full-time

Onsite

New Grad, Entry Level

$67K/yr - $87K/yr

Rohde & Schwarz is a global Test and Measurement Communications company seeking a Support Service Operations Specialist to join their team in Frederick, MD. The role involves customer support, order management, and business operations, requiring strong analytical and critical thinking skills to understand complex business processes and solve problems effectively.

Cyber SecurityManufacturingTest and Measurement

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Act as the primary point of contact for the customer for depot, onsite and system service contracts

Perform quotation and order management functions

Perform administrative functions to ensure timely completion of complex data reports

Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables

Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites

Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives

Document processes and work instructions

Meet key performance indicator (KPI) objectives relevant to the contract sales program

Qualification

SAPSimilar ERPCRM softwareMicrosoft ExcelAnalytical skillsEffective communicationProblem-solving skillsInterpersonal skillsTeamwork

Required

BA/BS degree or equivalent

SAP or similar ERP software experience

CRM software experience

Proficiency in Microsoft Excel

Proven demonstration of self-motivation, organization, customer management and effective communication. Upbeat and enthusiastic attitude with strong interpersonal skills

Logical thinker with excellent problem-solving skills and an aptitude for business data analytics

Ability to work in a fast-paced, deadline-driven work environment

Highly adaptable, resilient and view change as an opportunity

Demonstrate integrity, accountability and have the ability to work on a team

Ability to communicate in a clear and concise manner, with a demonstrated passion for excellence for customer satisfaction

Must be capable of lifting 75lbs

20-30% travel mostly local with occasional national/international travel

In order to be considered, candidates must be a US person capable of receiving a U.S. Government public trust clearance