Brex · 1 day ago
Manager, Customer Success
New York, New York, United States
Full-time
Hybrid
Senior Level
$145K/yr - $181K/yr
5+ years expBrex is the AI-powered spend platform that helps companies spend with confidence. The Manager of Customer Success will lead a team focused on customer adoption, retention, and expansion, ensuring a seamless and value-driven customer experience.
BankingCredit CardsFinancial ServicesFinTech
Responsibilities
Hire, mentor and develop a high-performing team of Customer Success Managers, creating a culture of accountability, innovation and customer-centricity
Own and be measured on team-based metrics, including Net Revenue Retention (NRR), churn reduction, customer engagement and revenue expansion
Define, iterate and scale performance measurement frameworks to ensure your team delivers consistent, high-impact customer engagement
Partner with all customer-facing teams (Marketing, CX, Sales, and Product) to shape the customer journey, improve customer processes, and influence product direction
Champion the Voice of the Customer (VoC) by proactively surfacing customer insights to influence product development and drive strategic initiatives
Define and iterate on performance measurement systems
Attract, recruit, develop and retain the best CSMs in the world, fostering an environment of continuous learning and growth
Qualification
Required
Passionate about working with customers to ensure they achieve their goals
5+ years in customer success/account management roles and at least 2+ years leading high-performing teams in SaaS or fintech environments
Proven experience managing a team with a performance quota attached, including retention, expansion and customer adoption metrics
Familiar with customer listening or Voice of the Customer programs and methodologies
Experience developing customer health scorecards and associated playbooks
Strong technical acumen with an understanding how the systems you have overseen work, enabling you to hold your own in technical conversations with other stakeholders
See yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties
You are dynamic - no two days at Brex are the same and you're comfortable leading high-level strategic initiatives one day and rolling your sleeves up and getting into the weeds with the team on another
Ready to inspire Customer Success at Brex to be revolutionary in changing the way we engage with our customers
Benefits
Up to four weeks per year of fully remote work
Equity and other forms of compensation may be provided as part of a total compensation package
Company
Brex
Brex is a financial service and technology company that provides business credit cards and cash management accounts.
1001-5000 employees
H1B Sponsorship
Brex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (50)
2023 (53)
2022 (65)
2021 (70)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
$1.7BKey Investors
CitiTiger Global ManagementDST Global
2025-01-13Debt Financing· $235M
2023-07-25Series Unknown
2022-05-18Series D
Leadership Team
Pedro Franceschi
Founder and CEO
James Reggio
Chief Technology Officer
Recent News
2026-01-05
2025-12-24
2025-12-12
Company data provided by crunchbase