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Strive Health · 18 hours ago

Lead, Care Coordinator, Transitional Care Management- Eastern Time Zone

United States

Full-time

Remote

Mid, Senior Level

$58K/yr - $67K/yr

6+ years exp

Strive Health is dedicated to transforming the kidney care system through comprehensive coordinated care. The Lead Care Coordinator supervises staff supporting patients with chronic kidney disease, ensuring quality standards and coordinating resources along the care delivery spectrum.

Health CareInformation TechnologyMedicalmHealth

No H1B

Responsibilities

Supervises daily operations of market Care Coordinator staff under the direction of Market Operations leaders

Participates in employee performance review process

Participates in interviewing, hiring, onboarding, and precepting new Care Coordinator staff for the market

Helps conduct chart audits per established policy, ensures training programs address identified needs of staff, and operates as market subject matter expert on care coordinator workflows

Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources

Performs outbound calls to providers to make appointments for patients or follow up on care

Answers inbound calls from patients, providers, and other resources

Coordinates with clinical resources and providers to ensure smooth continuum of care for patients

Assists with completing applications for resources, paperwork for provider visits, etc

Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments

Works with leadership to support CC team in meeting the organizational goals of the market

May be a preceptor in their markets or assist with the scheduling, interviewing, and performance management of the preceptorship program

Qualification

BLSCPR CertificationLicensed Vocational Nurse (LVN)Community Health Worker CertificationCustomer service experienceMS OfficeDiscretionJudgmentVerbal communication skillsWritten communication skills

Required

6+ years combined of related education, experience, or certification

Current BLS or CPR Certification required

Efficient and reliable transportation, including an active driver's license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes

Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Preferred

Customer service experience

Current, unrestricted license as a Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) in the state(s) of practice with current community health worker experience

Community Health Worker (CHW) Certification

Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook

Benefits

Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.

Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.

Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.

Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.

Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.