Exl Neo · 2 days ago
ServiceNow Solution Architect
Detroit, MI
Contract
Hybrid
Senior Level, Lead/Staff
12+ years expExl Neo is seeking a ServiceNow Solution Architect responsible for designing and providing guidance on client-facing solutions leveraging the ServiceNow platform. The role focuses on integrations between ServiceNow and other systems, ensuring the quality of technical requirements delivered to clients.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Serve as primary technical point-of-contact for the project and as the face of the development team to the customer
Work closely with business partners and technical SMEs to define and implement required integrations with ServiceNow
Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow
Provides advice on how business services are delivered with a vision for improvement
Stays current on ServiceNow products and applicable integrated technologies
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team
Understand customer requirements, translate to solutions, and communicate to clients
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
Ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
Leads the Team in implementation of technical best practices, policies and procedures
Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
Qualification
Required
Minimum of 12 years overall experience in designing and implementing complex CSM, ITSM, ITOM, HR, SPM, APM solutions and ITIL processes
6+ years of proven experience as an architect in designing and implementing ServiceNow CSM, ITSM, CMDB, Custom applications and integrating with several 3rd party applications
5+ years of development/configuration experience on the ServiceNow platform including Integration Hub and Mid Server
At least 20 distinct integrations experience like workday, PagerDuty, Azure, slack, SAP
Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill
Good understanding of architecture / infrastructure concepts and ITIL implementation
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
Experience implementing systems using the Agile/Scrum methodology
Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
ServiceNow Advanced System Administration
ServiceNow Implementation Specialist
Application Creation in ServiceNow
CTA
Company
Exl Neo
EXL Neo is a leading IT consulting and staffing firm dedicated to delivering innovative technology solutions and connecting businesses with top-tier IT talent for enterprises in India, USA and Canada.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase