Renaissance Shoals Resort & Spa ยท 1 day ago
Asst Front Office Manager
Mobile, Alabama, United States
Full-time
Onsite
Mid LevelRenaissance Shoals Resort & Spa is a prestigious property within the Marriott family, dedicated to delivering unparalleled service in a stunning environment. The Assistant Front Office Manager will assist the Director of the Front Office in leading associates to provide exceptional Front Desk services and ensuring smooth guest arrival and departure procedures.
Hospitality
Responsibilities
Actively participating in Front Desk activities to ensure exceptional guest service and supervising daily Front Desk shift operations with strict adherence to policies and procedures
Managing Front Desk shift openings and closings, completing checklists and essential duties for seamless transitions
Analyzing critical information from Front Desk reports to continuously optimize performance and enhance the guest experience
Fostering collaboration among Bell Staff, Switchboard, and Concierge/Guest Services operations for memorable guest stays while confidently overseeing Front Office areas
Demonstrating expertise in operating department equipment and promptly reporting malfunctions to ensure a trouble-free guest experience
Providing comprehensive training to nurture associates' growth and monitoring strict adherence to credit policies for the hotel's financial health
Engaging in department meetings to communicate clear Front Desk goals and proactively optimize staffing levels for outstanding guest service and efficient operations
Ensuring associates have the necessary supplies and uniforms to cultivate a professional work environment
Proficient in night audit procedures, utilizing reports accurately for smooth operations
Led impactful training initiatives to provide a secure environment for guests and team members, adhering diligently to loss prevention policies
Addressing guest concerns promptly and graciously, exceeding expectations to create unforgettable memories
Empower associates to deliver exceptional customer service and provide constructive feedback for improvement. Participating in guest satisfaction reviews and implementing action plans for guest satisfaction
Involved in the hiring process, welcoming new team members, overseeing ongoing training, and communicating performance expectations
Offering coaching and encouragement, creating a supportive environment for associates, and actively participating in an associate recognition program to boost team morale
Efficiently supervising same-day selling procedures to optimize room revenue and occupancy, verifying room rates accurately
Committed to managing departmental expenses and ensuring budgeted goals are met. Understanding the Front Desk's impact on the hotel's financial goals and aligning efforts with the overall vision of providing an inviting experience for every guest
Qualification
Required
Experience in a Front Office or hospitality management role
Strong leadership skills to guide and motivate associates
Ability to provide exceptional customer service and handle guest complaints effectively
Proficient in night audit procedures and Front Desk operations
Strong analytical skills to optimize performance based on Front Desk reports
Experience in training and developing team members
Ability to manage departmental expenses and meet budget goals
Excellent communication skills for engaging with guests and associates
Knowledge of hotel policies, procedures, and compliance standards
Benefits
Health, Dental, Vision and Life Insurance including FSA and HSA options
Short and Long-Term Disability
Paid holidays, Vacations, PTO and Sick Leave.
401k with matching
Tuition Reimbursement
Hotel and Food and Beverage Discounts
Company
Renaissance Shoals Resort & Spa
Renaissance Shoals Resort & Spa is the epitome of "Sophisticated Ambiance, Southern Hospitality." We're consistently ranked within the top 3 positions in guest satisfaction surveys.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase