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Sovereign Insurance Group · 1 day ago

IT Administrator

Berwyn, PA

Full-time

Onsite

Senior Level

$93K/yr - $100K/yr

7+ years exp

Sovereign Insurance Group is a leader in the nonprofit, commercial property and casualty marketplace. The IT Administrator ensures the seamless operation of the IT infrastructure by managing resources, resolving IT issues, and implementing long-term strategies while overseeing compliance and budget management.

Commercial InsuranceHealth InsuranceInsuranceProperty Insurance

Comp. & Benefits

Responsibilities

Manage and support the IT Support team, ensuring efficient and effective resolution of IT issues

Oversee the maintenance and administration of IT resources, including hardware, software, insurance specific software, and network infrastructure

Design, develop, modify, adapt and implement short- and long-term solutions to execute and achieve the vision for area(s) of responsibility focused on continuous improvement. Adapt plans and priorities to address resource and operational challenges

Implement resource and policy formation in functional areas of responsibility. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager

Manage relationships with multiple audiences including business and IT partners up to the Director

Periodically work directly with Agents, Policyholders for feedback, input or problem resolution. Serves as the day-to-day relationship manager with vendors

Provide input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitor expenses throughout the year and revises expectations as needed

Directly manage insurance carrier portals, ensuring secure and efficient user access

Collaborate with the agency management team to develop and implement long-term IT strategies and plans

Ensure compliance with IT policies and procedures and maintain up-to-date documentation

Monitor and manage IT budgets, including procurement of IT equipment and services

Stay current with emerging technologies and industry trends to ensure the agency's IT infrastructure remains robust and innovative

Oversee the implementation and management of enterprise-wide Cyber Security along with annual Cyber Security Audits to determine compliance with all associated regulatory agencies

Directly manage Managed Service Provider relationship and direct appropriate resources to accomplish long-term IT strategies

Provide direct supervision and leadership of IT staff, including hiring, training, scheduling, performance reviews, staff development, and workplace oversight

Keep abreast of emerging trends, disciplines and technologies. Uncovers and implements strategies to compete and remain competitive in the industry

Performs other duties as assigned

Qualification

Microsoft WindowsAzure EnvironmentsNetworking conceptsRemote support toolsTicketing systemsCustomer serviceTroubleshooting skillsCommunication skillsAttention to detailTeam collaborationLeadership experience

Required

Prior supervisory or leadership experience required

Strong troubleshooting and problem-solving skills with a customer-first mindset

Excellent verbal and written communication skills to convey technical information clearly

Exceptional customer service skills, with the ability to empathize and effectively communicate solutions to non-technical users, ensuring a supportive and understanding interaction every time

Proficiency in supporting and configuring Microsoft Windows and Azure Environments

Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs)

Understanding of remote support tools and ticketing systems (ex: Zoho Desk) e.g., Zendesk, ServiceNow, Freshdesk)

Proficiency with PC and MS Office (Word and Excel)

Ability to manage multiple tasks and priorities in a fast-paced environment

Strong attention to detail and ability to work both independently and as part of a team

A passion for learning and staying updated on emerging technologies and IT best practices

Ability to work within a team atmosphere with a willingness to ask for and receive feedback at all levels

Bachelor's degree, or four-year related experience required

Seven years' experience in related IT function or seven years' business experience required

Experience leading, mentoring, or coaching others

Benefits

Health insurance, vision, dental, life insurance, and short-term disability insurance. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families

401K with employer matching

PTO and paid holidays to support work-life balance. PTO is based on experience and expected to increase overtime.

A casual office environment with a dedicated and professional team