Aspida · 1 day ago
Operations Manager
Durham,NC,US
Full-time
Onsite
Mid, Senior Level
3+ years expAspida is a tech-driven, nimble insurance carrier focused on retirement solutions and annuity products. The Operations Manager will oversee all operations, ensuring exceptional customer experiences and managing departmental performance while fostering team motivation and collaboration.
FinanceFinancial ServicesInsurance
Responsibilities
Act as expert within the operations team on industry trends and educate the appropriate departments on best practices, make process improvement recommendations, and work with department leads to develop metrics for turnaround time, volume, and accuracy
Supervise operational performance of the contact center ensuring an extraordinary experience for all who engage with Aspida
Maintain an in-depth working knowledge of all Aspida offerings, systems, processes, and business rules
Handle escalated issues to completion ensuring internal and external customer satisfaction. Work closely with leads and frontlines to ensure collaboration between departments when facing escalations. Communicate through appropriate channels when challenges are discovered that will impact the success of Operations and Aspida. Provide remediation suggestions and be willing to monitor improvement process to completion
Develop initiatives and goals that will challenge team members and motivate to success. Collaborate and coach department leads on performance, productivity, and quality of work
Review and approve or deny client withdrawal requests ensuring no fraudulent activity red flags are present, client has been properly notified of any fees or tax implications, and withdrawal is within specifications for client’s contract
Manage hiring process within Operations including reviewing resumes, screening applicants, and providing recommendations for hire to management
Effectively mentor and develop employees through training, establishing objectives and communicating policies and procedures while building employee morale, motivation, commitment
Take ownership and prioritize employee engagement and be an active participant in building Aspida workplace culture
Lead and be an active participant in all Operations meetings, standups, and communications. Work to ensure all team members have the necessary knowledge needed to handle their responsibilities in fast, efficient, and accurate manner
Qualification
Required
Bachelor's Degree with a minimum of 3-5 years managerial experience
Contact center, insurance or financial industry experience required
Extensive Annuity and Qualified/IRA plan experience
Must have NC Life License
Clear and concise verbal and written communication skills
Ability to thrive in a fast-paced team environment and maintain positive energy in the face of adversity
Proven ability to motivate, lead and collaborate with others
Strong PC skills including all Microsoft Office Software
Demonstrate dependability and reliability
Strong, empathetic leader
Experience working on multiple projects at once
Exceptional attention to detail
Benefits
Relocation available
Full Benefits Package Available
Company
Aspida
We’re Aspida – a tech-leading, agile insurance company that provides life and annuity solutions with speed, simplicity, and security to enhance well-planned retirement and wealth management strategies.
51-200 employees
H1B Sponsorship
Aspida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-15Acquired
Leadership Team
Alex Seidita
Chief Information Officer
Chad Burns
Chief Distribution Officer
Company data provided by crunchbase