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Clarks · 1 day ago

Specialist Learning & Development

Needham, MA

Full-time

Hybrid

Mid Level

$53K/yr - $85K/yr

Clarks is a renowned shoemaking company that has been innovating since 1825. The Specialist Learning & Development role is essential for enhancing the training experiences of retail teams by delivering engaging programs that improve product knowledge and customer service skills, while also supporting corporate learning needs.

ApparelE-CommerceMen'sShoesWomen's

Responsibilities

Deliver training programs focused on footwear product knowledge, customer experience, selling techniques, and operational excellence

Create and tailor training materials by adapting global content to meet regional needs, ensuring relevance, cultural alignment, and consistency with Clarks' brand and learning standards

Support seasonal campaigns, new product launches, and store openings with tailored training content and delivery

Taking the lead from the Head of L&D, partner with Retail Operations and HR to identify training needs and support development plans aligned with business goals

Monitor training effectiveness through KPIs, feedback, and performance data; share insights to improve learning outcomes

Conduct regular store visits to coach teams, observe service delivery, and reinforce training content

Contribute to the creation and refinement of training materials and tools, ensuring they are engaging, inclusive, and aligned with Clarks' tone of voice

Support 'train the trainer' initiatives to build internal capability and consistency across regions

Act as a role model for Clarks' values and service standards in all training environments

Track and manage training-related expenses, ensuring alignment with budget guidelines and providing regular updates

Qualification

TrainingDevelopmentFacilitation skillsPresentation skillsPowerPoint skillsCommercial awarenessCommunication skillsInterpersonal skillsSelf-motivatedAdaptability