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Stephens · 1 day ago

Employee Benefits Account Manager

Little Rock, Arkansas, United States

Full-time

Onsite

Senior Level

5+ years exp

Stephens Insurance is seeking a detail-oriented Employee Benefits Account Manager to focus on carrier billing reconciliation and resolve discrepancies for client accounts. This role ensures accurate invoicing and smooth billing processes while providing support for account management, including claims resolution and benefit inquiries.

BankingFinanceFinancial Services

Responsibilities

Reconcile carrier invoices against client eligibility files from the Benefits Administration System and payroll deduction reports

Manage and maintain a monthly reconciliation report for payroll changes on all groups

Investigate and resolve billing discrepancies, coordinating with carriers and clients as needed

Handle all employer level billing problems on behalf of the Group Administrator with their respective carriers. Document all billing service issues in the system

Maintain accurate documentation in the electronic document management system and track open issues

Maintain up-to-date knowledge of carrier billing procedures and submission requirements

Communicate proactively with carriers and clients regarding billing status and any identified discrepancies

Perform needed updates in the Benefits Administration System as needed; and if necessary, communicate needed changes to the carrier

Provide customer service support for client accounts, including claims issue resolution, enrollment assistance, and general benefit inquiries

In order to remain in compliance with HIPAA regulations, maintain confidentiality on behalf of the employee while handling claims issues. Information relative to a specific employee’s claims should NOT be communicated to the Group Administrator or anyone at the employer level without the employee’s consent

Maintain current information relative to carrier’s respective networks as well as claim eligibility requirements relative to In Network/Out of Network specifics to administer claims issues

Participate in weekly staff meetings to report on open recon issues

Perform other tasks as assigned by management

Qualification

Carrier billing reconciliationMicrosoft ExcelHIPAA complianceAnalytical skillsCustomer serviceAccounting backgroundIndustry-specific softwareCommunication skillsProblem-solving skills