The RealReal · 17 hours ago
Customer Service Representative
Bellflower, CA
Part-time
Onsite
Entry, Mid Level
$18.71/hr - $24.95/hr
2+ years expThe RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking a Client Service Specialist to support their Client Services team. The role involves handling customer inquiries and ensuring a high level of service while maintaining a luxury client experience.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Accountable, adaptable and reliable - managing time, projects and daily responsibilities while assisting internal and external clients
An enthusiastic advocate for the team and brand cultivating relationships that build brand loyalty by promptly responding to client needs Proven ability to interact with cross-functional teams to resolve laborious client issues
Understands that forward-thinking and clear communication is important to client satisfaction demonstrating ambiguity and an autonomous approach to daily responsibilities
Well-spoken and articulate through all forms of communications, written and verbal, concise while responding to inquiries and thorough when reporting to Management team
Defuse escalations and assist with conflict and resolution
Prompt and timely in responding to internal and external clients
Troubleshoot and report technical issues to Management team
Knowledge of contact center operations, technologies, systems and processes at an intermediate level
Anticipate clients needs, surprise, and delight by going above and beyond client expectations
Troubleshoot and help to identify root causes upstream while resolving dilemmas
Qualification
Required
2-3 years of experience in a similar role within a Contact Center
A proven track record of providing exceptional client service and teamwork
Demonstrated experience in handling escalated matters
Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office and GSuite
Excellent verbal and written communication skills
Accountable, adaptable and reliable - manage time and can multi-task
A strong passion for the brand; strong interest in learning about our business
Analytical service-minded approach to problem-solving skills required
Ability to be flexible and adapt to a constantly changing environment
Proven ability to work and communicate with all levels of the organization including cross-functional teams
Maintain schedule flexibility, including evening, weekend and holiday hours as dictated by business need
Team oriented, ability to work with a diverse client base
Strong client focus and relationship building
High level of professionalism and integrity
Additional duties as required
Preferred
Luxury environment experience
Benefits
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2026-01-03
2025-11-27
Morningstar.com
2025-11-19
Company data provided by crunchbase