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Wells Fargo · 23 hours ago

Senior HR Service Delivery Consultant

CHARLOTTE, NC

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $154K/yr

4+ years exp

Wells Fargo is seeking a Senior HR Service Delivery Consultant to join the Human Resources team. In this role, you will lead and participate in various HR service delivery initiatives, analyze business challenges, and improve operational efficiency within the HR functional areas.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead or participate in moderately complex initiatives and deliverables within various HR service delivery areas and contribute to large-scale planning related to assigned products and process that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance

Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of variable factors

Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency

Work closely with the business, product and process owners, and participate in analysis, design, and implementation of product and process improvements as well as quality control initiatives

Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of HR service delivery function, policies, procedures, and compliance requirements

Anticipate, plan for, and reduce the impact of application and infrastructure failures on business delivery by participating in early planning and other risk management activities

Collaborate and consult with peers, colleagues, and mid-level managers to resolve issues and achieve HR service delivery goals

Provides guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes

Qualification

HR process designServiceNow HR moduleWorkday HCMService Delivery operationsChange managementIntelligent AutomationOperational knowledge of HR toolsMicrosoft Office skillsCollaboration skillsCritical thinking skills

Required

4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education