TEKsystems · 1 day ago
Healthcare Member Service Representative
Denver, CO
Full-time
Hybrid
Entry Level
$22/hr - $22/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Member Services Representative to serve as the first point of contact for members enrolled in public health insurance programs. The role involves providing exceptional service, resolving inquiries, and delivering accurate information across more than 26 benefit programs.
Information Technology
Responsibilities
Answer inbound calls from members regarding public health insurance programs
Deliver first-contact resolution by solving problems and addressing billing concerns
Explain benefits, rules, and policies clearly and accurately
Listen actively to members’ questions and provide appropriate options and solutions
Utilize multiple systems to manage phone, chat, and email communications
Qualification
Required
1–2 years of call center experience, preferably healthcare related
Passion for helping others and delivering outstanding customer service
Strong critical thinking skills; ability to handle complex inquiries (not transactional)
Reliability and ability to work independently
Comfortable working on a PC for 8 hours/day using multiple systems
Exceptional listening, questioning, and troubleshooting skills
Basic computer proficiency (Chrome, Google browser)
Ability to simplify complex concepts for members
High level of self-motivation and ethical self-management
Must live in Denver area
Must have a quiet distraction-free area for remote work, and the ability to connect to router for internet connection
Preferred
Bilingual in Spanish
Experience in customer service, finance, billing, administration, or healthcare policy
Familiarity with Health First Colorado or County Human Services eligibility processes
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase