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Stepful · 22 hours ago

Senior Partnership Manager, Careers

United States

Full-time

Remote

Senior Level

$140K/yr - $170K/yr

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs. As a Senior Partnership Manager, you will manage relationships with strategic clinical partners and expand externship opportunities to ensure high-quality experiences for students entering healthcare careers.

Health CareProfessional ServicesTraining

Responsibilities

Serve as the primary point of contact for top-tier partners, building strong relationships, addressing concerns effectively, and opening new expansion opportunities

Establish and own feedback loops from partners, translating insights into actionable recommendations for our operations and learning teams

Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization

Create playbooks to activate and expand seats at scale across all of our clinical partners, and manage their implementation and improvement through our team of Externship Coordinators

Act as a partner advocate, providing internal teams with feedback on how we can evolve our solution and operations to better serve our externship partners

Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches

Qualification

Senior client relationship managementCommercial acumenSystems-buildingStrategic thinkingTeam collaborationGoal settingMotivating teamsVerbal communicationWritten communication

Required

You have proven experience independently managing senior client relationships at large, complex organizations – building trust, understanding needs, managing difficult conversations, and influencing clients

You excel at driving alignment across teams and balancing client needs with organizational priorities

You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership

You love operating both at both the 'big picture' and 'detailed' altitudes – you can think strategically, and execute to bring that vision to life

You have excellent verbal and written (e.g., client-ready slides, emails) communication skills

You love systems-building and creating scalable infrastructure from the ground up

You're an effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end

Preferred

You have worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)

Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies

You are excited to help build a new function – partnering to evolve our ways of working, systems, and tools