Calance · 19 hours ago
Support Engineer
Albany, NY
Contract
Onsite
Mid Level
$60/hr - $75/hr
4+ years expCalance is committed to providing innovative technology solutions and services to enhance the efficiency and effectiveness of their clients. The Endpoint Management Support Engineer will provide advanced technical support, develop endpoint management strategies, and implement solutions within the client environment, primarily using Microsoft Intune.
Information TechnologySoftware
Hiring Manager
Shashi Parashar
Responsibilities
Troubleshooting and Issue Resolution - Diagnosing and resolving technical problems related to endpoints, including hardware, software, and network connectivity
Endpoint Management - Managing and maintaining endpoint systems using tools like Microsoft MECM, MDM solutions (Jamf, Intune, etc.)
Software Deployment and Configuration - Ensuring proper installation and configuration of software on endpoints, including applications and operating systems
Security and Compliance - Implementing and maintaining security policies and configurations on endpoints to ensure compliance with organizational standards and regulatory requirements
Documentation and Reporting - Creating and maintaining documentation related to endpoint management processes and procedures, as well as generating reports on endpoint status and performance
Collaboration - Working with other IT professionals, such as architects, security administrators, and other workload administrators, to implement and maintain the organization's IT strategy
Automation – Designing and implementing automation solutions to improve the efficiency of endpoint management processes
Inventory/Asset Management - Maintaining accurate records of endpoint devices and their associated hardware and software
Manage Helpdesk Tickets – Utilize Client’s internal ticketing system to track, priorities, and resolve user support requests
After-Hours Support - Team members will periodically be required to provide technical assistance outside of standard business hours, including evenings and weekends
Travel – Team members will periodically be required to travel to different client's office locations to provide hands-on technical support for issues that cannot be resolved remotely
Qualification
Required
Minimum of a bachelor's degree in a professional specialty or similar discipline
Minimum of 4 years of IT support, desktop and endpoint administration, application management or related fields
Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline
Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion
Strong understanding of endpoint management technologies, including Microsoft Intune, Windows Autopilot, and other relevant tools
Familiarity with various operating systems, particularly Microsoft Windows, Mac OS, Android, iOS, and their interaction with Intune
Ability to manage users and groups, conditional access, identity protection, as well as a strong understanding of IAM concepts like RBAC, PIM, SSO, and identity federation
Understanding endpoint security principles, including access control, encryption, and threat detection
Ability to diagnose and resolve technical issues related to hardware, software, and network connectivity
Excellent verbal and written communication skills to effectively interact with end users and other teams within the organization
A strong customer service mindset and ability to work closely with end users
Strong documentation and critical thinking skills
Understands client's mission, brand mindsets, and core values and can put the behaviors into practice
Preferred
Knowledge of scripting languages like Microsoft PowerShell, and Microsoft Graph API can be beneficial in automating tasks and troubleshooting issues with end-user devices and Microsoft Intune
Company
Calance
A CMMI Level 5 certified company offering IT services and solutions such as cloud, IT staffing, web & mobile development, and more.
501-1000 employees
H1B Sponsorship
Calance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Bill Darden
Chief Financial Officer
A
Amit Govil
Founder and Chairman
Recent News
2025-04-16
Company data provided by crunchbase