Children's Mercy · 1 day ago
Sr Analyst, Endpoint Support
Adele Hall
Full-time
Onsite
Senior Level
5+ years expChildren's Mercy is a top pediatric hospital dedicated to making a difference in the lives of children. The Senior Analyst, Endpoint Support oversees day-to-day operations, ensuring efficient troubleshooting and leading the team on major incident calls while maintaining high operational standards.
BiotechnologyCommunitiesHealth Care
Responsibilities
Plays a pivotal role in crafting knowledge base articles and documentation related to implemented or newly discovered items
Represents and leads the department in organizational project work, demonstrating leadership
Provides guidance and expertise to team members around Tier 2 technical support for a comprehensive set of endpoints, including desktops, laptops, tablets, VoIP phones, and other associated peripherals connected to our network
Provides expert troubleshooting, knowledge, and guidance to peers for organizational applications used by end users at Children?s Mercy
Leads the day-to-day administration and maintenance of Endpoint hardware and software systems, ensuring optimal performance
Acts as final internal escalation point for technical issues, provides training, and reviews and audits departmental work for accuracy
Qualification
Required
Bachelor's Degree and 5-7 years experience in customer service, technical support, or other similar experience
Associate's Degree and 7 or more years experience in customer service, technical support, or other similar experience
HS diploma or equivalent and 10+ years' experience in customer service, technical support, or other similar experience
CompTIA A+ certification
CompTIA N+ certification
CompTIA S+ certification
Microsoft Technology Associate (MTA)
Microsoft 365 Certified: Fundamentals
Apple Certified Support Professional (ACSP)
Jamf Certified Associate
Benefits
The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Company
Children's Mercy
We are pioneers in pediatric health care, dedicated to transforming the lives of children through exceptional care, groundbreaking research and innovative education.
5001-10000 employees
H1B Sponsorship
Children's Mercy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (44)
2023 (28)
2022 (29)
2021 (37)
2020 (45)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
Paul Kempinski
President and Chief Executive Officer
Shohab Baig
Chief Technology Officer
Recent News
Morningstar.com
2025-12-03
2025-06-11
Company data provided by crunchbase