SGS Technologie ยท 22 hours ago
Client Service Associate
Memphis, TN
Contract
Hybrid
Entry, Mid Level
2+ years expSGS Technologies is a software development and staffing company with two decades of experience in IT services. They are seeking a Client Service Associate to support their Client Services team in Memphis, TN, handling customer inquiries and ensuring exceptional service.
AnalyticsAppsDigital MarketingInternetSEOSoftwareWeb AppsWeb DesignWeb DevelopmentWeb Hosting
Hiring Manager
Devendran S
Responsibilities
Responsible for answering inbound calls from clients, while providing exceptional customer service
Resolve general inquiries such as username / password resets, address changes, phone number changes, etc
Document call activity using Raymond James' proprietary system (they will be expected to document while on the phone with the customer)
Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services
Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Qualification
Required
Local candidates only to Memphis, TN
Hybrid role onsite 3 days per week and WFH 2 days per week
Work Schedule 10-7 CST with 1 hour lunch (must be in their seat logged in at 9 AM)
Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period
Must possess 2-3 years of recent customer service experience, ideally from a call center
Must have the ability to type and be on the phone at the same time
Ability to navigate through numerous systems at once
Experience using dual monitors
Proficient user with Microsoft Word, Outlook, and basic Excel
Ability to type at least 40 WPM
Exceptional customer service skills; easy to understand
Excellent verbal and written communication skills; ability to use proper grammar and spelling
Minimum of a High School Diploma or equivalent
Preferred
Experience within the banking or financial services industry
Company
SGS Technologie
SGS Technologies is a web design and development company that offers a range of web development and optimization services to its clients.
51-200 employees
H1B Sponsorship
SGS Technologie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (43)
2023 (49)
2022 (28)
2021 (32)
2020 (38)
Funding
Current Stage
Growth StageLeadership Team
Arun Venkatesan
CEO
Karthikeyan Lakshmanan, CSM
Client Partner
Recent News
Company data provided by crunchbase