CallRail · 1 week ago
Senior Account Manager (Growth & Expansion)
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
2+ years expCallRail is scaling, and they are seeking a Senior Account Manager to join their "Back to Base" motion. This strategic growth position involves managing upsell opportunities and helping customers modernize their businesses with AI, particularly focusing on their Voice Assist product.
AdvertisingAnalyticsBusiness IntelligenceSmall and Medium Businesses
Responsibilities
Revenue Expansion: You won't just wait for free trial opportunities. You will proactively identify and close upsell opportunities, moving clients from standard call tracking to our premium AI suite
Capitalize on Voice Assist Demand: You will drive the continued expansion of Voice Assist, acting as a subject matter expert to demonstrate how automated agents and AI transcription drive immediate ROI for businesses
Strategic Prospecting: You will execute targeted outbound campaigns to existing accounts, identifying the best segmentation lists and optimizing Outreach.io sequences to uncover dormant revenue
Pipeline Mastery: You will maintain impeccable hygiene in Salesforce, managing accurate contact, lead, opportunity, and activity data to forecast your performance reliably
Qualification
Required
2-3+ years of B2B Sales experience, preferably in SaaS or Marketing Technology (MarTech). Experience in an Account Management or Full-Cycle Sales role is required
You are a skilled bridge-builder who can translate customer feedback and market opportunities into clear, actionable insights for our Product and Marketing teams
Proven track record of hitting or exceeding quota, specifically with upsell, cross-sell, or expansion targets
Experience with Salesforce is required
A strong interest in Artificial Intelligence and an ability to explain complex technical concepts to non-technical buyers
You are comfortable in a high-velocity environment. You understand that success comes from a balance of strategic thinking and high-volume daily execution
Preferred
Proficiency with sales engagement tools (Outreach.io) and conversation intelligence tools (Gong) is highly preferred
Benefits
Healthcare (two options covered at 100% for employees)
Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday • an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
Company
CallRail
CallRail is a phone call tracking and analytics platform businesses use to understand which marketing campaigns drive leads and conversions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$137.49MKey Investors
Square 1 BankWain Kellum
2020-11-25Series Unknown· $45.59M
2018-10-16Debt Financing· $15M
2017-09-26Series Unknown· $75M
Leadership Team
Elliott Wood
CTO
Kimberly Lipscomb
Vice President Revenue Operations
Recent News
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