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First Bank · 21 hours ago

Manager-Application Support

St Louis, MO

Full-time

Hybrid

Senior Level

7+ years exp

First Bank is one of the largest independent banks in the U.S., committed to its employees and clients. They are seeking a Manager of Application Support to direct activities related to the support of Bank-wide applications and administration functions, ensuring optimal performance and reliability of corporate applications.

BankingFinanceFinancial Services

Responsibilities

Stay current with emerging software technologies and trends to proactively support evolving customer needs

Develop and execute strategic plans for software technologies that align with and advance business objectives

Oversee the installation, maintenance, and support of all corporate applications, ensuring optimal performance and reliability

Ensure the availability, integrity, and responsiveness of the corporate application environment

Establish and maintain a high-level framework to deliver information and computing services 24/7/365, including robust business resumption and disaster recovery plans

Lead the development and enforcement of standards and policies for application usage, configuration, implementation, and business continuity processes

Collaborate closely with IT leadership to communicate application standards, policies, new technologies, project direction, and status updates

Contribute to defining IT’s technical direction, ensuring the application environment, strategies, and components are aligned with organizational goals

Manage additional projects and responsibilities as assigned

Directly manages the Application Support team, providing leadership, guidance, and support to ensure high performance and professional growth

Oversees all aspects of team operations, including direction, coordination, and evaluation of team members in alignment with organizational policies and applicable laws

Executes full-cycle people management responsibilities, including interviewing, hiring, onboarding, and training staff

Plans, assigns, and monitors work to ensure effective delivery of application support services

Conducts regular performance evaluations, provides constructive feedback, and manages recognition and disciplinary actions as needed

Addresses employee concerns, resolves issues, and fosters a positive, collaborative work environment

Qualification

IT ManagementApplication SupportProject ManagementITIL ProcessesSQL SkillsSystem AdministrationNetworking FundamentalsAnalytical ThinkingChange ManagementLeadershipCommunication

Required

Bachelor's degree in Business Administration, Information Technology, or related field

7-10 years of experience in experience and/or training in IT with over five years at a technology management/leadership level; or equivalent combination of education and experience

Five years experience in project management, desired

Ability to develop and manage projects to completion

Effective hardware and software troubleshooting skills

Comprehensive knowledge of operating systems and working knowledge of the banking and financial industries is required