Carvana · 17 hours ago
Customer Service Representative / Customer Advocate
Tempe, AZ
Full-time
Onsite
Entry Level
$20/hr - $22/hr
2+ years expCarvana is a company focused on revolutionizing the car buying journey, and they are seeking a Customer Care Advocate to join their team in Tempe. In this role, you will support customers throughout their car-buying or selling experience by building relationships and providing exceptional service through effective communication and problem-solving.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls)
Adapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges
Problem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time
Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja
Other duties as assigned
Qualification
Required
2+ years of customer service experience in a fast-paced or high-volume environment
High school diploma or GED required; Associate or Bachelor's degree preferred
Tech-savviness: You navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively
Resiliency: You're always ready to learn new things and apply your knowledge to make an impact
Critical thinking: You have a knack for making smart decisions on the fly
Ability to handle phone calls/casework for up to 10 hours a day
Ability to read, write, speak, and understand English
Preferred
Associate or Bachelor's degree preferred
Benefits
401(k) retirement plan with Carvana matching contributions
Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to invest in Carvana's future
Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
100% company-paid healthcare premiums for comprehensive medical coverage
Dental and vision benefits to care for your overall health
Wellness programs focused on supporting your mental, physical, and financial health
Pet care savings program because we know your furry friends are family too!
Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
9 company-paid holidays, including your birthday, because we celebrate you!
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Ben Huston
Co-Founder/COO
Recent News
2026-01-06
Benzinga.com
2026-01-03
Company data provided by crunchbase