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Metal Supermarkets · 1 day ago

Retail Customer Service Representative 1+ Yrs exp req

Lancaster, TX

Full-time

Onsite

Entry Level

$20/hr - $23/hr

1+ years exp

Metal Supermarkets is the world’s largest supplier of small-quantity metals, serving both businesses and individual consumers. The Customer Service Representative role focuses on providing excellent customer service, processing orders, and building long-term relationships with clients.

MiningPrecious Metals

Responsibilities

Process customer orders efficiently and provide excellent service throughout each interaction

Build rapport and establish strong long-term relationships

Deliver tailored solutions and product recommendations

Respond to phone inquiries, emails, and eCommerce requests

Prepare quotes, price materials, and follow up to close sales

Accurately process orders, including material specifications and payment information

Maintain customer profiles within the CRM system

Diagnose customer needs and recommend appropriate products and cutting solutions

Troubleshoot and resolve customer concerns proactively

Follow up on quotes and re-engage dormant customers

Assist with outbound sales activities as needed

Work closely with warehouse staff, drivers, and supervisors

Ensure clear communication to support order accuracy, inventory management, and timely deliveries

Operate a company vehicle and complete scheduled deliveries as required

Support sales targets through upselling, margin monitoring, and outstanding customer service

Qualification

Customer serviceSales supportCommunicationData entryBilingualProblem-solvingMultitaskingMath skillsValid driver’s licenseRelationship-buildingPositive attitude

Required

At least 1 year of customer service, inside sales, or retail sales experience

Excellent communication skills

Relationship-building skills

Accurate data entry and computer proficiency

Ability to multitask in a fast-paced environment

Strong math skills and comfort with measurements

Positive and solutions-driven attitude

Valid driver's license

Ability to commute to Lancaster, TX 75146

Preferred

Bilingual (English, Spanish)

Benefits

Competitive Pay: Starting hourly wage of $20–$23 , plus target-based bonuses and annual performance reviews to recognize and reward your contributions.

Consistent Schedule: Work Monday through Friday, day shifts from 8:00 AM to 5:00 PM, allowing for a predictable work-life balance.

Career Growth: Opportunities for skill development and advancement within the company.

Safety First: Benefit from a strong safety culture that prioritizes your protection at work.